Frequently Asked Questions: Treats and Custom Orders
01
What types of treats do you offer?
We offer a variety of delicious baked goods, including cakes, cookies, cupcakes, and brownies. Our treats range from classic flavors to unique creations, all made with high-quality ingredients and a touch of love. For a detailed menu, please check our website or visit us in-store.
03
How do I place a custom order?
To place a custom order, please contact us via email at info@moncheripatisserie.com, by phone at 931-251-4061, or use the custom order form on our website. Include details such as your desired items, flavors, design preferences, and the date you need them. We’ll get back to you to confirm the details and finalize your order.
02
Do you offer custom orders?
Yes, we love creating custom orders! Whether you need a personalized cake for a special occasion, custom cookies for an event, or themed treats, we can accommodate your needs. Please provide us with details about your vision, including flavors, designs, and any specific requirements.
04
How much notice do you need for custom orders?
For custom orders, we generally require at least 1-2 weeks' notice. This allows us ample time to prepare and ensure your treats are made to your specifications. For larger or more complex orders, additional notice may be needed.
Can I request specific ingredients or dietary restrictions for custom orders?
Absolutely! Please let us know about any dietary restrictions or specific ingredient requests when placing your order. We strive to accommodate various dietary needs, including gluten-free, nut-free, and vegan options. However, please be aware that we operate in a shared kitchen and cannot guarantee complete allergen-free products.
What is your policy on changes or cancellations for custom orders?
If you need to make changes to your custom order, please contact us as soon as possible. We can accommodate changes based on the timing and complexity of your order. For cancellations, please notify us at least 48 hours before your pickup time. Cancellations made within 48 hours may incur a fee or may not be refundable, depending on the circumstances.
How do I pick up my order and do you offer delivery?
Once your order is ready, you can pick it up at our location during our regular business hours. We’ll provide you with pickup instructions and confirm a convenient time for you. If you require delivery, please let us know, and we can discuss delivery options and associated fees. Yes, we offer local delivery for custom orders. Please inquire about delivery options and fees when placing your order. For shipping, availability and rates may vary based on the type of treats and destination. Contact us to discuss shipping options if needed.
What if I have an issue with my order?
If you have any concerns or issues with your order, please contact us immediately. We want to ensure you are completely satisfied with your treats and will work with you to address any problems.
If you have any other questions or need additional information, feel free to reach out to us. We’re here to help and make your experience with our treats and custom orders as enjoyable as possible!
Can I include a personal message or custom decorations with my order?
Absolutely! For custom cakes, cookies, and other treats, we can include personalized messages or custom decorations to make your order unique. When placing your order, please provide the details of your message or decoration preferences. We’ll work with you to ensure your treats are beautifully customized to match your vision.
How do I store my treats after pickup?
To keep your treats fresh, store them in an airtight container at room temperature or in the refrigerator, depending on the type of treat. For specific storage instructions, please refer to the guidelines provided with your order or contact us for advice.
Can I taste your treats before placing a custom order?
We offer tasting opportunities for custom cakes and large orders by appointment. Please contact us to schedule a tasting session and discuss your order details.
Can I get a refund if I’m not satisfied with my order?
We strive to ensure every order meets your expectations. If you’re not satisfied, please reach out to us within 24 hours of receiving your order. We’ll review the situation and work with you to address any concerns.
Frequently Asked Questions: Classes & Events
What should I expect during a class or workshop?
Our classes and workshops are designed to be both educational and enjoyable. You’ll receive step-by-step instruction from our expert bakers, and all necessary materials will be provided. Whether you're decorating cookies or creating themed treats, you’ll leave with new skills, delicious creations, and a smile!
How early should I arrive for an event or class?
We recommend arriving 15 minutes before your scheduled event or class. This allows you time to settle in and ensures that we’re fully prepared for your arrival. Please avoid arriving too early as we need to ensure the event area is ready.
What if I am late to a class or event?
We offer a 15-minute grace period for each event or class. If you arrive within this timeframe, you should be able to catch up. Arriving more than 15 minutes late may result in missing part of the session, and we may not be able to offer one-on-one assistance at that point.
What is the required deposit for private events?
For private events, a 30% deposit is required at the time of booking. The remaining balance is due one week prior to the event. If needed, you can transfer your reservation to another date for a $25 fee.
What is your low participation policy?
If an event is canceled due to low attendance, we will contact you in advance. Your ticket may be refunded or transferred to a future event. We strive to ensure that every event goes off smoothly, but sometimes adjustments are necessary.
What is your refund policy?
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Public Events: Tickets for public events are non-refundable.
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Ticket Transfers: You may transfer your ticket to a different date if requested at least 48 hours before the event, subject to availability. Transfer tickets must be used within 30 days of the original event date.
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Event Cancellation: If an event is canceled due to unforeseen circumstances or weather, your ticket will be valid for the rescheduled event. If you are unable to attend the new date, you can transfer your ticket or receive a refund if there is another reason for cancellation.
Are there any special requirements or considerations for classes?
Please notify us of any allergies or dietary restrictions prior to the start of the class. We want to ensure a safe and enjoyable experience for everyone. Additionally, for children's classes, one parent or guardian must be present.
Can I bring my own food or drinks to a class or event?
We provide all necessary materials and refreshments for our classes and events. To maintain the quality and enjoyment of the experience, we ask that you refrain from bringing outside food or beverages.
How can I book a private event or class?
To book a private event or class, please complete the inquiry form on our website or contact us directly at 931-251-4061 or at info@moncheripatisserie.com. We will work with you to customize your event and ensure it meets your needs.
How do I stay updated on future classes and events?
Stay connected with us through our social media channels and subscribe to our newsletter for the latest updates on upcoming classes, events, and special offers.
If you have any other questions or need further assistance, please feel free to contact us. We’re here to help make your experience with us as delightful as possible!